Your rights under the Australian Consumer Law

Our products come with warranties and guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

 When you purchase one of our products, you will be entitled to receive technical support from Kaspersky Lab.  The period of technical support will be advised to you at your time of purchase and/or specified in the end user licence agreement for the product.  If you have a technical problem which Kaspersky cannot resolve you can request a refund.

 You may return any Anti-virus and Internet Security products purchased from our online store within 14 days of purchase and obtain a full refund. To request a refund please send an email to

 The above rights are in addition to any other rights and remedies you may have under any other applicable law in relation to our products.  The above rights also override any right to contrary contained in the end user licence agreement for your product. 

 For more information about what your rights are under the Australian Consumer Law, please go to and click on the link “For consumers”.

This website is controlled by Thousand Hands Technologies Pty Ltd (ACN 612 929 905), an independent seller of software. We are not an authorised distributor of, or otherwise connected to, Kaspersky Lab in any way. KASPERSKY, KASPERSKY LAB and KASPERSKY ANTI-VIRUS are registered or unregistered trade marks of Kaspersky Lab and its affiliates.